Articles and press releases
Sollers Consulting in the media. Here you can find our press releases and our articles, as well as publications about our company.
Grzegorz Podleśny quoted in the Insurance Post
Grzegorz Podleśny, Partner at Sollers Consulting, has been recently quoted in Insurance Post's technological analysis on electric vehicles. In his opinion, electronic vehicles have fewer breakable parts, so they should break less frequently. However, it’s not as simple as that. 'When they do break, mending them is more expensive not only due to the cost of parts but also lacking infrastructure to fix them,' claims Podleśny.
Improving customer experience in claims management
London, 3rd October 2019: At an event organised by Sollers Consulting in London, insurers explained how they use technology to improve claims handling. At the 2nd WineTasting Event of Sollers Consulting in London, around one hundred managers and specialists from the insurance industry discussed the effects of technology on claims processing. Among the guests, there were representatives from Allianz UK, LV=, Zurich UK, Admiral, Saga, Beazley, Enstar, QBE and many other companies.
Next generation claims handling at LV= General Insurance
London / Warsaw, 18th September 2019: LV= General Insurance (LV= GI) has modernised its claims handling platform which will deliver a better service experience for its customers. A team from Sollers Consulting supported the implementation. The project was a great success with a collaborative approach from both parties. The success was derived with the ability to deliver the new platform in parallel to other claims changes. The quality of the end result was outstanding with no disruption to LV=’s business.
Innovation Needs Clear Vision
Warsaw, 31 May 2019: Insurance companies have set themselves ambitious goals for the digitalization of their business. However, IT budgets are still too focussed on the maintenance of old IT Systems. This is one of the results of the surveys conducted by Sollers Consulting among more than 300 insurance managers from 14 countries. The insurance industry is making significant progress in digitalization. IT departments have become the main driver of change in the insurance industry. Following cooperation models with Insurtechs and other providers insurance companies apply new technologies to create intuitive applications for their customers. As part of the international conference Innovation in Insurance Sollers Consulting asked more than 300 specialists and executives of the insurance industry about the role of technology and innovation in their industry.
A Machine Learning Use Case for Insurers
With great enthusiasm insurers in Denmark, Norway, Sweden, UK, Germany and many other countries move to data driven business models. But the majority prefers to ignore it. It seems to be too much of a challenge to achieve tangible results. Together with an insurer which operates on TIA we can demonstrate that it is not that difficult. For a long time now, the challenge for financial institutions has not been about getting enough data. Currently the amount of data we produce every day is truly mind-boggling. There are 2.5 quintillion bytes of data created each day at our current pace, but that pace is only accelerating with the growth of the Internet of Things (IoT).
London Market insurers going through a fundamental change
London / Warsaw, 5th February 2019: At the TINtech London Market conference, more than 350 experts discussed the influence of technology on the industry and how it is changing the value chain of the traditional London Market. Sollers Consulting was the main sponsor and exhibitor for the third time.
Cooperation will be key for innovation
Warsaw, January 14, 2019. At the Sollers Consulting conference Innovation in Insurance more than 300 insurance professionals from 14 countries discussed challenges of digitalization in the insurance industry. Insurers from all parts of the world go through a period of a fundamental change driven by technology. The companies are challenged by political instability, tight market conditions and new claims scenarios. During the conference Innovation in Insurance at the Copernicus Science Centre in Warsaw representatives of insurance companies from Germany, Great Britain, Poland, Scandinavia and many other countries shared their vision of how to respond to these challenges.
Sollers Consulting expands to Japan
Warsaw/Tokyo, 24. October 2018: Sollers Consulting has founded a subsidiary in Tokyo. The consultancy currently supports a big international insurance group in digitizing its Japanese business. Sollers Consulting will expand its activities in Japan as the insurance market has started to respond to the challenges of digitization. Sollers Consulting is expanding its activities to Japan. The business and IT consultancy has opened an office in Tokyo (Chiyoda-ku district). Currently Sollers Consulting is supporting insurers in Great Britain, Germany, Denmark, Poland, Brazil, the US and many other countries. Insurers in Japan are intensifying their digitization efforts to progress in efficiency and to respond to changing clients’ behavior. Specializing in implementing services and digitised solutions, Sollers Consulting sees a lot of opportunities on the Japanese market.
Polish Roots and Global Expansion
Warsaw 11th October 2018: Sollers Consulting welcomed close to 200 representatives of the financial sector in the Amber Room Restaurant in the Sobański Palace. The occasion was the 9th edition of Winetasting with Sollers Consulting and the purpose of the annual meeting was to give an update about the company and express gratitude to customers, without whom Sollers Consulting couldn’t boast such dynamic expansion and success.
A little bit of Agile is not enough
Cologne, September 21, 2018: Silo mentality is putting the digital transformation of insurers at risk, was one of the conclusions at the “Digitalization in Insurance" event by Sollers Consulting. Insurers and banks are increasingly using Agile project management to transform their business. However, if Agile is implemented half-heartedly, the benefits may be lost, warned Michał Trochimczuk, Managing Partner of Sollers Consulting, yesterday in Cologne. At the event "Dare More Agility" representatives from the insurance sector discussed the progress of this method.
Senior insurance executives meet again to discuss market challenges
London / Warsaw, 5th June 2018: 350 business leaders and IT professionals from over 90 insurance companies are participating in TINtech 2018 in London. They are discussing digital strategy, new technologies and regulations, as well as other current and future challenges and how to address them. Sollers Consulting is supporting the conference and exhibiting during the event.
Struggle for data - The motor insurance of tomorrow will be driven by technology
European insurers are preparing for a new era in motor insurance. On January 24, Insurance Europe and the Association of Mutual Insurers (Amice) launched a campaign data4drivers. They demand that the data generated by semiautonomous and autonomous cars shall belong to the drivers and not to the manufacturers of the cars. The petition is, among others, backed by the German Insurance Association GDV and by British ABI. Germany’s car producers such as Mercedes-Benz, BMW, Volkswagen (Audi, Porsche and others) and their suppliers (Bosch, ZF and others) are investing heavily in technology for autonomous cars. Volvo recently announced that it is “fairly confident” it can start selling autonomous vehicles in 2021.
Insurers need to establish partnership models
Copenhagen, 6th March 2017: Sollers Consulting Experts explained during the Insurance Innovators conference in Copenhagen why insurers struggle to keep pace with modernization
CEE insurers will be driving technological innovation
Twenty-eight years after the fall of the Berlin wall, insurers in Central and Eastern Europe (CEE) have become increasingly self-assured. Over the last three decades, insurance markets in CEE have increasingly attracted investors from many developed markets. These investments have helped insurers to modernise their infrastructure. Now CEE insurers themselves are starting to expand their business in CEE and beyond.
Sollers Consulting to sponsor TINtech London Market 2018
Warsaw / London, 8th January: Sollers Consulting will be the main sponsor of TINtech London Market on 6th February 2018. It will be the second consecutive year the company will have supported the event.
Amazon Is a Major Threat to Insurers
According to Grzegorz Podleśny, Partner at Sollers Consulting, Amazon is a major threat to insurers. Why is that? Read more on the topic in the article published by Insurance Post on 4th January here.
Clearing the hurdles set by GDPR
The General Data Protection Regulation (GDPR), which is the new EU regulation, is causing insurance companies a headache. It brings in changes that need to be implemented before the looming deadline of the 25th May 2018. The most talked about change for the GDPR is the “Right to be forgotten”, where individuals can ask companies to remove their personal details from their systems. There are two key areas of change to the existing EU law. The regulation will firstly oblige all companies that hold personal data of individuals residing in the EU, regardless of their location to adhere. This will have an impact not only on the EU insurance industry, but also on the global insurance industry. The second large change in the regulation is regarding the personal data rights of EU & UK residents, which includes the “Right to be Forgotten”. EU & UK residents will also be able to obtain the information from the insurer of how their data is being used and a 72-hour notification window of when their data has been breached.
Enhancing Flexibility in the Insurance Industry
Warsaw, December 4, 2017: Sollers Consulting welcomes more than 250 guests from 12 countries to the sixth edition of Innovation in Insurance hosted in Warsaw, Poland. The new digital age creates challenges for insurers; many of which are struggling to find the right answers. One thing is clear; part of the answer must involve modernising their IT architectures. During the international conference “Innovation in Insurance” in Warsaw more than 250 insurance professionals from twelve countries discussed what will be the decisive business factors surrounding modernisation. Conclusions were supported by the practical experience of projects at Allianz (UK), AXA (Poland), Basler (Germany), Element (Germany), Nationale Nederlanden (Poland) and Prudential (Poland).
Thoughts after Future of General Insurance & Guidewire Connections
Warsaw / London / Las Vegas, 24th November 2017: The month of November is an interesting time for the insurance industry as you can catch up on the most current trends at conferences such as Future of General Insurance in London or Guidewire’s Connections in Las Vegas. Conference participants are always eager to discuss challenging issues, such as how to prepare and conduct big business transformations. Drawing on nearly two decades of experience in project management, Sollers Consulting together with its customers, have developed the “Skeleton Approach” for Guidewire projects. It facilitates managing large implementations and the accompanying business transformation. In this approach, each phase of the project delivers a functional version of the system which is ready to be used. The choice of supported processes and products is driven by maximising the business value.
Sollers is driving the digital future of the insurance industry
Cologne, 9th October 2017: Last weekend, from 6th to 8th October, the second hackathon InsurHack® took place at RheinEnergieStadion in Cologne. 26 interdisciplinary teams consisting of 130 developers, designers and programmers from 17 different countries took part in the competition to create executable software solutions and business ideas within 48 hours.
The Fight Against Legacy Systems
Legacy systems in the insurance industry today, with all their quirks and draw backs, require significant effort in order to maintain. Many times, the board rooms of large insurance companies appear to apply the old proverb “If it ain’t broke, don’t fix it” indiscriminately to their IT systems. However, over time old IT architecture can become unwieldy and unmanageable. As additional configurations and resources are added to address changing business needs, the code and systems accumulate. After several years of this natural process, the IT architecture leaves the company in a precarious state by exposing them to multiple risks. This sort of legacy is applicable to many parts of IT architecture such as claims management, billing, policy administration systems as well as document and content storages.
Sollers Consulting supports InsurHack® 2017
The Hackathon, InsurHack® will again take place at RheinEnergieSTADION in Cologne from 6th to 8th October 2017. Initiator and organizer is the Zurich Group Germany. As in the previous year, Sollers Consulting will support this event as a partner. The first edition of the event attracted 130 participants from all over the world to the extraordinary event location in Cologne. 30 teams developed highly innovative and practical ideas in an agile manner.
Insurance fraud in Europe
Scale of insurance fraud in Europe Global insurance fraud (undetected and detected) could amount to 10% of all claims expenditures in Europe according to a 2013 report by Insurance Europe[1], the European association of national insurance federations. A report[2] by the Association of British Insurers in 2012 explains that on average 15 claims an hour in the UK are exposed to be of a fraudulent nature. The British industry in 2011 detected £1bn worth of fraudulent claims; it was also estimated that undetected fraud could represent as much as £2bn additional that year.
Profiting from differences in the EU motor insurance market
Motor insurers in the UK should look to other markets in the EU for ideas on how to develop more flexible products to help reduce the rising cost of cover for their customers.
Unique technology will support insurance sales conducted by banks
Insurance sales may become an important additional source of revenue for many banks. Diversifying product ranges becomes an interesting proposition when one considers the current demanding market conditions. However, from the perspective of the insurer who wants to be present in other channels, it is often a big challenge. Banks rarely decide to sell standard products. They expect the insurers to adapt and offer a comprehensive approach - that is, the possibility of creating solutions related to banking products and stand-alone products, as well as adequate support for their sales efforts. One of the major barriers is often a lack of appropriate technological tools. A solution that would harmonize with the characteristics of the channel and allow the creation of a flexible product. At the same time, providing a very short time-to-market is important due to lack of time to hold meetings in order to close the deal.
Overview of Motor Insurance in Poland by Sollers Consulting
Motor insurance constitutes a major portion of the P&C insurance sector in Poland. Its market share according to the Polish Insurance Association (PIU) is 49.9% (GWP). Joint indemnities for Casco and MTPL total 68.8%. Naturally, this market started to develop along with the vehicle market value rise. Motor insurance however has not proven itself to be entirely profitable: Upon realization of potential profit, every insurer desired to secure its share in the market. The subsequent competition and price war eventually resulted in negative technical results for the market. Ever tighter regulations introduced by the Polish Financial Supervision Authority (KNF) have also had a negative impact on the insurance companies’ net profit. To mitigate this, insurers must increase premiums.
Insurtech is coming. Will it impact your business?
Only 2% percent of the world is insured which means there is so much potential in the insurance market. It is estimated that underinsured property risk counts toward USD 221 billion per year. So, it seems that there are still chances for insurance companies to gain market share and survive. Will the insurers be able to cope with upcoming changes in the market? Will InsurTech startups, a new Generation of clients and other technological advances be a threat to the market or rather, will they give insurance companies the tools to thrive? Many global trends are completely unpredictable, but can still influence entire industries. Can they be controlled? If so, how? All can depend on Insurers’ ability to adapt and change with the times.
Old systems – why should insurers get rid of them?
Implementing a new system and clearing out an old system is a costly process. Choosing a tech partner is not an easy decision, which is why it’s most often put off until later. Yet the return on an investment in innovation should not be underestimated.
According to Sollers Consulting, Agile is a forward-looking method that significantly contributes to project success.
What is Agile? Agile is a flexible project management methodology. It is an increasingly popular method, not only in the IT sector, but also in many other industries around the world. Its main advantages are reduction of the risk of project failure and facilitation of rapid implementation of important business and IT changes, even within a few months. The Agile methodology has been used successfully by Sollers Consulting for many years, inside the company as well as in external projects conducted for the largest European companies in the financial sector. Due to our long experience in implementing projects with this method, Sollers knows it is much more advantageous than the traditional Waterfall method.
Brexit impacts outsourcing IT services to Eastern Europe.
The voting results from 23rd have enormous impact on EU reality as we speak. A debate regarding a new shape of the EU without the UK has already begun and gets heated. While many experts focus on possible GDP (Gross Domestic Product) drop and harsh words between London and Brussels/Berlin, in some cases it might be the cooperation between the UK and countries of Eastern Europe, which will suffer the most.
Sollers Consulting takes part in the Guidewire ClaimCenter® implementation for the P&V Group
Sollers Consulting has been participating in implementation of the ClaimCenter claims management system at P&V Group, as part of the Claims 2.0 project team.
Sollers Consulting about Bancassurance in Poland
Bancassurance in Poland began in the early 1990s and quickly became very popular amongst customers. Initially, it seemed that it would quickly become as successful as it had been in France but after the first supervisory regulations were introduced, this was not clear-cut anymore. The law arose as an obstacle that threatened its dominant position, the same way it had occurred in the UK. Sollers Consulting has assessed Bancassurance’s development in Poland and believes it can still be a “winner” in this market.
Sollers Consulting and Millensurance Will the new generation revolutionize the insurance sector?
As early as 2026, representatives of the so-called Generation Y (the generation born after 1980) will make up about 75% of employees and potential customers for insurance companies.
How Sollers Consulting attracts Generation Y
When the new generation is looking for a job, they pay attention not only to salary and development opportunities, but also to the working environment. Nowadays, basic benefits are simply not enough. Sometimes workplace conditions are the most important factors in helping Generation Y decide where they would like to work It is a global issue, since if you are not Google or Apple, it is very hard to gain top quality programmers or analysts. For Generation Y, the workplace is very important, as we spend most of our time at work. In order to meet the requirements of the younger generation, companies should provide comfort, innovative solutions, create a suitable working environment and the opportunity to relax These needs that have been noticed by Polish companies. Recently, offices in Poland have been catching up to the standards which exist in Silicon Valley. A good example of such a company is Sollers Consulting, a European Advisory and Integrator Company specializing in services for the financial sector (insurance, banking, leasing).
The price war will again erode prices of motor policies on Polish market
It looks like a difficult year for the insurance companies. Again, there will be a price war, which will result in the deterioration on companies’ earnings. In addition, insurers will have to pay the new bank levy, so for smaller and weaker companies the only solution may appear to be consolidation.
It was supposed to be a small business.
When in 2000 Michal Trochimczuk and Marcin Pluta set up Sollers Consulting, they were convinced that this would be a small advisory company with a few employees. After fifteen years, it turned out that the company has grown and at present there are 260 employees. Yet this is not the end, as within two years, the entrepreneurs are planning to increase this number up to 500. Moreover, since the start of Sollers Consulting, its’ business model has evolved.
Sollers for Warta!
Sollers Consulting will implement new claim management system in one of the largest insurance companies. Information about the project toy will receive directly from our Client. From our side we would like to present some information about Sollers Consulting.
Sollers and Guidewire for PZU
PZU, the Largest Insurance Company in CEE Selects Guidewire Solution for Rating, Underwriting, Policy Administration, Billing, Reinsurance, and Client Data Management.
Report from the conference IT für Versicherungsunternehmen
Sollers Consulting was the only Polish company present at the IT für Versicherungsunternehmen conference, 26-27 November in Leipzig.
Michał Trochimczuk and Marcin Mekler presented the claim management platform implementation in Warta.
Initial roll-out of new core system at PZU
PZU launched the pilot phase of its new core platform implementation, supporting product, policy and billing management. Sollers Consulting participates in the implementation project.
How to avoid loss of corporate data from mobile devices? (in Polish)
Safety is the main barrier to the use of mobile devices in business. The consequences of the loss of important information may be greater than the benefits of work on tablets and smartphones. Sollers Consulting indicates solutions to help minimize risk and work effectively in a modern way.
Sollers Consulting for Bulstrad Vienna Insurance Group
Sollers Consulting began working with Bulgarian insurance company Bulstrad Vienna Insurance Group.
Sollers Consulting creates a new document management system for Bulstrad, second largest insurer in Bulgaria.
Award for PROAMA - client of Sollers Consulting
PROAMA- client of Sollers Consulting -received the main award, title and statuette in the category 2012 Insurance Leader of Informatics in the Leader of Financial Institutions competition, organized by Gazeta Bankowa
Claims management - the German way. Lipsk 2014
850 professionals have gathered in Leipzig to discuss the issue of claims management in the German insurance sector. Sollers Consulting was the only Polish company that shared its experience in that field with representatives of all the biggest German insurers.
Advanced risk calculation methods are beneficial for companies
60% of banks’ representatives think that a wider usage of advanced methods in calculating the capital requirements would allow the companies easier access to credit - according to a survey conducted by Sollers Consulting among participants of today’s conference “Impact of CRD IV / CRR on IRB Approval Processes and Stress Testing”.
"Impact of the new EU regulations on banks’ risk assessment processes" conference
On January 28th 2014, Sollers Consulting together with Moody’s Analytics are organizing the Impact of CRD IV / CRR on IRB Approval Processes and Stress Testing Conference, which will take place at the Intercontinental Hotel in Warsaw.
Załącznik: pełna wersja artykułu EN
Revolution in insurance is approaching - not policy price but IT system will be crucial for long-term success
Generali implements a new core insurance system with the help of Sollers Consulting
Sollers Consulting supports Generali in the implementation of the latest available version of the core system INSIS. The aim of the project is to consolidate the assets of Generali systems by replacing them with the new INSIS version 10 and merging the sales front-ends.
Sollers Consulting also supported the construction of a new insurance sales process via the Internet. Especially in the field of User Experience and Responsive Web Design (RWD), providing users with high ergonomics and performance on all devices. The project is conducted in Agile methodology which Generali wishes to develop and utilize as one of the insurer’s work standards in the field of IT. Sollers Consulting, because of its considerable experience with this method, will support the insurer in its best use.
- It's an indication of trust that Generali asked us to support this strategic project. It is a big challenge for us but at the same time we are confident that with our experienced team and Agile methodology we will efficiently manage to implement the system - says Marcin Pluta, managing partner at Sollers Consulting.
The implementation is divided into stages: start of call center direct sales channel and through generali.pl web portal.
Next steps are: the implementation of the system for travel and household insurance, and then opening of the agency path.
Pigs and Chickens (in Polish), Katarzyma Kmiecik, Aneta Paszczyk, Dziennik Ubezpieczeniowy 2014-08-06
You must engage the Pigs and Chickens to ensure the success of an Agile project. The first group are people who totally dedicate themselves to the project and are responsible for the final outcome. The second includes people who participate part-time as consultants and are informed about the work progress.
What determines success in the IT industry? Find out from the interview in Polskie Radio with Marcin Pluta, our Managing Partner (2015-05-22)
Agile – Sprint Planning Meeting (in Polish), Katarzyna Kmiecik, Sławomir Gdyk, Dziennik Ubezpieczeniowy 2014-07-30
Sprint planning is the first meeting which begins the sprint, that is a specified time interval dedicated to work on product development. The planning determines the team activities in the upcoming iteration. During the sprint planning meeting tasks are selected and time needed for their execution is determined.
One Day of life – Michał Trochimczuk (2014-07-29)
When does Agile work well? (in Polish), Katarzyna Kmiecik, Grzegorz Obszański, Dziennik Ubezpieczeniowy 2014-07-23
Agile methodology is only one of the ways to carry out IT projects. In which cases the use of this method is recommended? We present some of those situations.
Agile versus Waterfall (in Polish), Katarzyna Kmiecik, Grzegorz Obszański, Dziennik Ubezpieczeniowy 2014-07-16
Selecting the appropriate project methodology is one of the most important success factors. The numbers indicate the advantage of agile methodologies. However, it is necessary to understand the related challenges.
President of Lublin: the city has the potential to further develop the BPO sector. (2014-07-14)
What is Agile? (in Polish), Katarzyna Kmiecik, Grzegorz Obszański, Dziennik Ubezpieczeniowy 2014-07-09
Agile methodology is becoming more popular and is being used by the largest Polish insurance companies.
In Europe there is a shortage of IT industry workers. The problem can be solved by the early education and the promotion of science. (in Polish) (2014-06-25)
Bancassurance: Costly Consequences Of The U Recommendation (in Polish) (2014-06-24)
Bike insurance for 13 PLN per month. Is it worth it? (in Polish) (2014-06-11)
RWD is still a future in the Polish financial sector. (in Polish) (2014-06-03)
Goodbye vendor lock (in Polish), Marcin Pluta, CIO Magazyn Dyrektorów IT, 2014-06-02
Cooperation model of business and IT departments of companies with IT suppliers is constantly evolving in order to increase the efficiency of the business. Software Factory is a good example of such an approach.
Will banks be convinced to mobile lite services? There is a new system based on RWD. (2014-06-02)
International company based in Warsaw is looking for German experts. (in Polish) (2014-05-31)
Flood maps necessary for insurers (in Polish) (2014-05-21)
Strength in agility (in Polish), Wiosna Wiłkomirska, Dziennik Ubezpieczeniowy 2014-05-15
Only 9% of projects in agile methodology failed - in comparison, the number of unsuccessful implementations using the traditional waterfall method is as high as 29%. Maybe it is worth to trust the power of agility?
Bancassurance market is read for an individual policy? (in Polish) Jarosław Bucoń AleBank.pl 2014-04-10
"U" Recommendation, which is to be addressed by the Polish supervisor KNF to the banks, can force the issue of millions of individual policy documents, where so far the customers were covered through group insurance.
Livin’ la vida mobile, Mateusz Gbiorczyk, Szymon Wojczyszyn, Miesięcznik Ubezpieczeniowy March 2014
How mobile devices are used in the insurance sector globally.
Article for managers and experts from IT, sales, claim management, operations and customer service departments.
4th Annual Meeting with Sollers Consulting (in Polish) (2013-11-15)
How to protect data on tablets? (in Polish) (2013-08-15)
Tablet in the company is usefull, but it can be a trap (in Polish) (2013-07-16)
Lublin IT Highland (2013-07/08)
How to find new employees? (in Polish) (2013-06-12)
Selected articles about Warta project (2013-03-22)
Recruitment of IT specialists in Lublin (2013-03-15)
Lublin Courier (in Polish) (2013-03-15)
Proama – Insurance IT Leader (in Polish) (2013-03-14)
Sollers projects for insurance sector (2013-03-10)
Sollers Consulting & Guidewire partnership announcement (2012-12-06)
Agile methodology, Katarzyna Kmiecik, Grzegorz Ukleja, Miesięcznik Ubezpieczeniowy December 2012
What is scrum and how to apply it to achieve success in IT projects.
Article for managers and experts, especially from IT and Project Management departments.
Selected articles about PZU project (in Polish) (2012-08-02)
How to organise the data, Wiosna Wiłkomirska, Paweł Lewandowski, Miesięcznik Ubezpieczeniowy April 2012
How insurers can define and benefit from the data architecture.
Article for managers and experts from insurance companies.
Benefits of knowing the Customer part 1, Bartosz Illukiewicz, Jakub Wróblewski, Gazeta Bankowa March 2012
Summary of Sollers Consulting survey of Customer Information Management in Polish banks.
Article for managers and experts, particularly from sales, marketing, IT and operations departments.
Test automation, Bartosz Gadomski, Miesięcznik Ubezpieczeniowy March 2012
What benefits can the insurance companies derive from test automation.
Article for managers and experts, especially from IT and Project Management departments, as well as product development and sales support.
Customer Information, Wiosna Wiłkomirska, Grzegorz Podleśny, November 2011, Miesięcznik ubezpieczeniowy
Summary of Sollers Consulting survey of Customer Information Management in Polish P&C insurance companies.
Article for managers and experts, particularly from sales, marketing, IT and operations departments.
Mobile applications, Jeremi Nazaruk, October 2011, Miesięcznik Ubezpieczeniowy
How mobile applications can supoprt claims management.
Article for managers and experts, especially from claims management, operations and IT departments.
Taming the data, Paweł Lewandowski, Paweł Grzelak, wrzesień 2011, Miesięcznik Ubezpieczeniowy
How the MDM concept can help insurers and how can it be implemented
Article for managers and experts, particularly in areas of IT, sales, operations.
Sollers Consulting: spanning business and technology, Marcin Broda, Michał Trochimczuk, Marcin Pluta, Dziennik Ubezpieczeniowy, 2011-02-22
Sollers Consulting: spanning business and technology - interview with Board Members of Sollers Consulting on the occasion of Sollers Consulting 10th anniversary (available online for Dziennik Ubezpieczeniowy subscribers)
Insurance Daily „Sollers Consulting: spanning technology and business” (2011-02-11)
New technologies are necessary, Marcin Broda, Michał Trochimczuk, Marcin Pluta, Dziennik Ubezpieczeniowy, 2011-02-02
New technologies are necessary - interview with Board Members of Sollers Consulting (available online for Dziennik Ubezpieczeniowy subscribers).
Insurers increasingly recognise the need to modify their IT architecture. However the first step must be ordering the current architectures.
Competitive advantage in Customer service, Marcin Mekler, Jeremi Nazaruk, Grudzień 2010, Miesięcznik Ubezpieczeniowy
Effective organisation of service processes, especially claims handling, becomes increasingly important in building competitive advantage. Polish life insurers need to do a lot in this area, especially in process management and its IT support.
Article for executives, managers and experts from claims and operations department, especially from life insurance.
The future is coming: readiness for innovation versus Enterprise Architecture concept, Grzegorz Podleśny, Łukasz Popko, Mariusz Halaczek, Miesięcznik Ubezpieczeniowy, October 2010
Data Quality – benefits and losses, Paweł Lewandowski, Wiosna Wiłkomirska Gazeta Bankowa, July-August 2010
Data quality management should be justified by measurable outcomes. It will enable taking the right decisions about future actions and defending them in the organization.
This article is for managers and specialists particularly in the areas of IT, sales, marketing, reporting and operations.
Enterprise architecture, Grzegorz Podleśny, Łukasz Popko, Mariusz Halaczek, Miesięcznik Ubezpieczeniowy, July-August 2010
Health insurance: Client memory cards, Marcin Mekler, Dariusz Zieliński, Miesięcznik Ubezpieczeniowy, June 2010
Introducing new forms of settlement with medical facilities is not only a good way of improving the image of insurance companies: solutions such as these can limit the insurers costs, improve the customer experience and make the analysis of insurance needs easier for the companies.
This article is for managers and specialists particularly in the areas of IT, sales, marketing, reporting and operations.
Bancassurance, Grzegorz Podleśny, Wiosna Wiłkomirska Miesięcznik Ubezpieczeniowy, May 2010
Improved cooperation of banks and insurers enables a better fit of the banks product offering to the expectations of the banks clients, assures a better quality of service of clients and building long-term relations with them.
This article is for managers and specialists particularly in the areas of sales, reporting, IT and operations.
Motor insurance: PAYD – successes and failures Marcin Mekler, Paweł Rządziński Miesięcznik Ubezpieczeniowy, April 2010
A good organization of a Pay As You Drive project will enable a better fit of the solution to the needs of the company and acquiring new customers due to more attractive insurance premiums without increasing the risk of decreased profitability of the company and while improving the value offered to the client
This article is for managers and specialists particularly in the areas of sales and operations.
Motor insurance: Pay as you drive, Marcin Mekler, Paweł Rządziński, Miesięcznik Ubezpieczeniowy, March 2010
The Pay As You Drive product is a shift from paying constant premiums to variable premiums based on the factors such as: number of kilometres travelled, the routes, times and mode of driving the car. PAYD is already broadly used worldwide.
This article is for managers and specialists particularly in the areas of sales and operations.
Optimal claims management Vadym Rokitskyy, Wiosna Wiłkomirska Miesięcznik Ubezpieczeniowy, January 2010
The article discusses how to optimise claims management in life insurance and to use the experience from non-life companies.
This article is for managers and specialists particularly in the area of claims management.
Claims are most often reported over the phone, Marcin Jaworski, Gazeta Prawna December 16th 2008, No. 245.
Increasingly the claims management process will be realised directly in workshops cooperating with insurers (article based on outcomes of a survey by Sollers Consulting)
This article is for managers and specialists particularly in the areas of claims management and IT.
Motor claims management: How do others do it? Grzegorz Podleśny, Wiosna Wiłkomirska Miesięcznik Ubezpieczeniowy, April 2008
Best practice in motor claims management on Western insurance markets
This article is for managers and specialists particularly in the areas of claims management and IT.
The pensioners are running late Grzegorz Podleśny, Bartosz Gadomski Miesięcznik Ubezpieczeniowy, January 2008
An attractive region, Michał Trochimczuk, Grzegorz Podleśny, Marcin Mekler Miesięcznik Ubezpieczeniowy, June 2007
Insurance markets in the CEE countries are dynamically developing and have a large potential for growth, especially in life insurance.
This article is for managers and specialists particularly in the area of sales.
Claims management: which system should you choose? Anna Sitarek Miesięcznik Ubezpieczeniowy, December 2006
There is no optimal model for claims management in an insurance company. The choice between centralization and decentralization or using outsourcing depends on individual characteristics of each insurer and cannot be generalized to the whole market.
This article is for managers and specialists particularly in the areas of claims management and IT.
Alternatives in claims management, Grzegorz Podleśny Miesięcznik, Ubezpieczeniowy, November 2006
Using alternative car parts may strongly decrease the costs of handling claims. The question is who will benefit from this.
This article is for managers and specialists particularly in the areas of claims management and IT.
Vehicle classes Piotr Paczuski, Marcin Pionnier Miesięcznik Ubezpieczeniowy, September 2006
Modelling motor insurance products using vehicle classes allows constructing tariffs which fully incorporate the risks related to certain types of vehicles, at the same time making them independent from changes in the market.
This article is for managers and specialists particularly in the areas of sales and IT.
Effectively and directly, Michał Trochimczuk, Grzegorz Podleśny Miesięcznik Ubezpieczeniowy, July/August 2006
Last year on the Polish insurance market seems to negate the popular saying: “insurance is sold, not bought”
This article is for managers and specialists particularly in the area of sales.
IT organization Ewa Glezman, Piotr Olber Miesięcznik Ubezpieczeniowy, May 2006
The problem for IT organisation is that its goals and activities are not consistent with the strategies defined by business departments. An increasing number of companies realize that a common policy for IT and business may be profitable to the company as a whole.
This article is for managers and specialists particularly in the area of IT.
Medical services via the telephone, Michał Trochimczuk, Grzegorz Podleśny, Miesięcznik Ubezpieczeniowy, April 2006
Managing data quality, Marcin Pluta, Tomasz Szmigiel, Sławomir Biegluk, Miesięcznik Ubezpieczeniowy, March 2006
Almost every insurance company has problems with low quality of data. Some of the companies openly admit the problem, others do not attach much importance to it or are not even aware of its existence.
This article is for managers and specialists particularly in the areas of IT, operations, sales and marketing.
How to improve the bottom-line fast? Piotr Paczuski, Jarosław Budzianowski, Łukasz Urbanek Miesięcznik Ubezpieczeniowy, February 2006
The most prominent benefits from applying IT tools using insurance product models is the improved technical outcome and decreased loss ratios.
This article is for managers and specialists particularly in the area of IT.
Contact centre in its infancy Michał Trochimczuk, Grzegorz Podleśny Miesięcznik Ubezpieczeniowy, January 2006
acquiring of 2,5 bln USD premium from non-life policies, and in 2004 the amount already rose to 20 bln USD. In Poland this area seems still undervalued.
This article is for managers and specialists particularly in the areas of sales, claims management and IT.
Telephone instead of the agent, Aleksandra Biały Rzeczpospolita, December 16th 2005
In Poland, sales and service of policies over the phone is in its infancy. Specialists expect a dynamic growth in the near future. (Article based on a survey by Sollers Consulting)
This article is for managers and specialists particularly in the areas of sales, claims management and IT.
Product modelling Marcin Pluta, Marcin Pionnier Miesięcznik Ubezpieczeniowy, December 2005
Implementing new products in IT systems and poor quality of data required to build new tariffs are common problems for insurance companies.
This article is for managers and specialists particularly in the area of IT.