PZU's transformation: from bureaucracy to agility

At the heart of this transformation was Project Everest, the most significant overhaul in PZU's history. It was not just about replacing the core system and automating processes; it was a complete reinvention of the way the insurer did business. Previously, tariff changes took months and cost millions, financial reporting expended for weeks across more than 100 sub-ledgers, and even counting unique customers required days of cross-departmental checks.