One of the largest motor insurers in the Polish market, a part of an international insurance group, launched a 3 years transformation program to automate and centralise operations, accounting and payment activities of 50 branches. As a result Sollers Consulting was asked to design detailed processes, deliver a front-end for agents, and conduct integrations with and modifications in the core insurance administration system.
What was the goal of the project
At a starting point, that policies were issued by agents only on paper and payments were received exclusively in cash. As a result policies and payments were manually entered into the system and reconciled with a significant delay in 50 branches, which in turn caused very low transparency and efficiency of the process as well as large amounts of unreconciled receivables from clients and agents. The goal of the project was to digitalise and automate processes as much as possible. In particular this meant introducing policy issuing from the system and payments by cards as well as completely automating incoming and outgoing payments and their reconciliation. Sollers Consulting was asked to design detailed processes, deliver a front-end for agents, and conduct integrations with and modifications in TIA.
What solution was implemented
The first version of the system delivered by Sollers enabled sales and basic support for agents of motor insurance, property insurance for individual clients and accident insurance. In subsequent stages of the system development, travel insurance and a renewed motor insurance package were also implemented. The functional scope of the system has been expanded to include billing functions for agents. Agents could monitor and manage their policy settlements, premium payments and commissions received from the insurer in the front-end module.
The system for agents has been integrated with TIA. TIA provided data, processed information and calculated premiums and commissions. The front-end alone did not have its own database and operated based on data obtained on an ongoing basis from the TIA core system. It provided the agent with a transparent and current view of the client, i.e. information about the client and all policies, applications and quotations assigned to him. Sollers designed the appearance and flow of portal screens for agents, which with the initial processes redesign allowed to automate and optimise the sales, service, payment and accounting process.
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