Sollers, Guidewire, and Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance’s Global Risk Solutions division, announced that LSM has deployed Guidewire to automate its claims management and reinforce its London Market position. Guidewire PartnerConnect Advantage partner, Sollers Consulting, led the technical implementation and oversaw technical design.
An existing user of Guidewire’s claims management system globally, this latest deployment enables LSM to strengthen their Business and IT claims capabilities; with consolidated claims processing across the company, streamlined, straight through processing, system automation, enhanced SLA monitoring, and direct London Market messaging.
“We are impressed by the ability of the Guidewire platform to offer end-to-end claims management and tracking, as well as ECF Write-Back integration, workflow, and email incorporation,” said Mike Gillett, Chief Claims Officer for LSM. “With this go-live we are now able to use a single claims system for our business in London. This is a significant step for us in our strategy to build data-driven business models, with consistent operational data all in one place.”
“I want to congratulate Liberty Specialty Markets on what they have accomplished. LSM implemented a solution to connect Guidewire ClaimCenter to Lloyd’s systems. This ambitious project overcame many challenges, including migrating from a legacy system and redesigning integrations in a multifaceted system architecture. Lloyd’s is on the right track in its transition to data-driven business models. LSM makes an important contribution to this,” commented Michal Trochimczuk, Managing Partner of Sollers Consulting.
“We congratulate LSM on their successful deployment that will enable them to leverage data-driven business models from their increased data collection and reporting competence as well as benefit customers through enhanced claims handling,” said Will McAllister, Managing Director – EMEA, Guidewire. “We applaud LSM’s focus on delivering well-considered solutions, designed to match the specific needs of their brokers and clients in the London Market.”